الشروط والأحكام

INTRODUCTION
Welcome to Roopkala Heritage (“ROOPKALASAREES” or “ROOPKALA HERITAGE” or “we” or “us” or “our”).

By using the service of Roopkala Heritage, you are deemed to have accepted the terms and conditions listed herein.

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY ROOPKALA HERITAGE.

This agreement sets forth the legally binding terms and conditions for your use of the website at www.roopkalasarees.com (the “Site”) and all services provided by Roopkala Heritage on the Site.

All products/services and information displayed on the Roopkala Heritage website constitute an “invitation to offer.” Your order for purchase constitutes your “offer,” which shall be subject to the terms and conditions as listed below. Roopkala Heritage reserves the right to accept or reject your offer.

If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and again to confirm details and process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Roopkala Heritage prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

1. ELIGIBILITY FOR MEMBERSHIP
1.1 Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 (including undischarged insolvents, etc.) are not eligible to use the Site.
If you are a minor (i.e., under the age of 18 years), you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years, your parents or legal guardians can transact on your behalf if they are registered users. You are prohibited from purchasing any material meant for adult consumption, the sale or purchase of which to/by minors is strictly prohibited.

1.2 Roopkala Heritage reserves the right to terminate your membership and refuse to provide you with access to the Site if it discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Roopkala Heritage for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

1.3 Except where additional product-specific terms and conditions are provided, these terms and conditions supersede all previous representations, understandings, or agreements. By using the services of Roopkala Heritage, you agree to be bound by these Terms and Conditions.

2. ACCOUNT AND REGISTRATION OBLIGATIONS
2.1 “Your Information” is defined as any information you provide to us in the registration, buying or listing process, feedback area, or through any email feature. We will protect your information in accordance with our Privacy Policy.

If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under Your Account or Password. Roopkala Heritage shall not be liable for any loss or damage arising as a result of your failure to protect your password or account.

If you know or suspect someone else knows your password, notify us immediately. Roopkala Heritage may require you to change your password or suspend your account if it believes there is a breach of security or misuse of the Site.

3. YOU AGREE TO:
3.1 Provide true, accurate, current and complete information about yourself in Roopkala Heritage’s registration form (“Registration Data”).

3.2 Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide information that is untrue, inaccurate, incomplete, misleading or not current, or if Roopkala Heritage has reasonable grounds to suspect so, Roopkala Heritage may suspend or terminate your membership and refuse to provide you with access to the Site.

4. PRICING INFORMATION
4.1 While Roopkala Heritage strives to provide accurate product and pricing information, pricing or typographical errors may occur. Roopkala Heritage cannot confirm the price of a product until after you order.

In case a product is listed at an incorrect price or with incorrect information, Roopkala Heritage reserves the right to refuse or cancel any orders placed, unless the product has already been delivered. We may contact you for instructions or cancel your order.

If your order is cancelled after your payment has been processed, the amount will be refunded to you via a gift voucher or credited to your bank account. The refund process usually completes within 7-10 working days.

We strive to provide the best prices. However, sometimes prices online may not match store prices due to regional differences. Prices and availability are subject to change without notice.

5. CANCELLATION BY ROOPKALA HERITAGE
Roopkala Heritage reserves the right to refuse or cancel any order for any reason, including but not limited to: Limitations on quantities available for purchase

Inaccuracies or errors in product or pricing information
Problems identified by our credit and fraud avoidance department
If your order is cancelled after your credit card has been charged, the amount will be reversed back to your account.

6. ELECTRONIC COMMUNICATIONS
When you visit the Site or send emails to us, you are communicating electronically. You consent to receive communications from us electronically via email or by posting notices on the Site. You agree that all communications we provide electronically satisfy any legal requirement that such communications be in writing.

7. CONDITIONS FOR CUSTOMER SUPPORT CHAT
Roopkala Heritage may suspend live support service at any time without prior notice.
Roopkala Heritage or its executives are not responsible for delays in attending or replying via chat.
Communication through chat may be stored by Roopkala Heritage; customers will not have the right to access this information.
Users must not provide objectionable information or address representatives indecently.

8. YOU AGREE AND CONFIRM
8.1 In the event of non-delivery due to a mistake by you (e.g., wrong name, address, or other incorrect information), any extra cost incurred by Roopkala Heritage for redelivery shall be claimed from you.

8.2 You will use the services provided by Roopkala Heritage, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

8.3 You will provide authentic and true information in all instances where requested. Roopkala Heritage reserves the right to confirm and validate the information and other details provided by you at any time. If, upon confirmation, your details are found not to be true (wholly or partly), Roopkala Heritage has the right to reject the registration and debar you from using the services without prior notice.

8.4 You access the services on this Site and transact at your sole risk, using your best judgment before entering into any transaction.

8.5 The delivery address you provide will be correct and proper in all respects. Before placing an order, you will check the product description carefully and by placing an order, you agree to be bound by the terms and conditions of sale included in the product description.

9. YOU MAY NOT USE THE SITE FOR ANY OF THE FOLLOWING PURPOSES:
Disseminating unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material.
Transmitting material encouraging conduct that constitutes a criminal offence, results in civil liability or breaches laws.
Gaining unauthorized access to other computer systems.
Interfering with another person’s use of the Site.
Breaching applicable laws or regulations.
Making, transmitting or storing electronic copies of materials protected by copyright without permission.

10. MODIFICATION OF TERMS & CONDITIONS OF SERVICE
Roopkala Heritage may modify these Terms & Conditions of Use at any time without prior notice. You should regularly review them. If you continue to use the Site, it means you agree to accept and abide by the modified Terms & Conditions.

11. GOVERNING LAW AND JURISDICTION
11.1 This User Agreement shall be governed by the laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

11.2 Any dispute shall be referred to an independent arbitrator appointed by both parties. The arbitration will be under the Arbitration and Conciliation Act, 1996, held in Mumbai. The decision shall be final and binding.

11.3 If parties cannot agree on an arbitrator, they may approach the Hon’ble High Court, Bombay, to appoint one.

12. REVIEWS, FEEDBACK, SUBMISSIONS
12.1 All reviews, comments, feedback, suggestions, ideas and other submissions (collectively, “Comments”) disclosed or submitted on the Site shall be and remain Roopkala Heritage property. Such disclosure shall constitute an assignment to Roopkala Heritage of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments.

12.2 Roopkala Heritage is not obligated to:
Maintain Comments in confidence;
Pay compensation for Comments; or
Respond to Comments.

12.3 You agree Comments will not violate any rights of third parties, nor be unlawful, abusive, obscene, or contain viruses or spam. You are solely responsible for your Comments and agree to indemnify Roopkala Heritage against claims resulting from your Comments.

12.4 Roopkala Heritage reserves the right (but not the obligation) to monitor, edit, or remove any Comments.

13. FORCE MAJEURE
Roopkala Heritage shall not be liable for failure to fulfil obligations if such failure is due to events beyond its control, such as war, strikes, accidents, epidemics, floods, bad weather, communication failures, or regulatory actions.

14. COPYRIGHT & TRADEMARK
14.1 Roopkala Heritage and its licensors reserve all intellectual property rights in all text, programs, products, processes, technology, content, and materials appearing on this Site. Use of the Site does not confer any license under these rights.

14.2 The Roopkala Heritage name, logo, product names, service names and slogans are trademarks of Roopkala Heritage. All other marks are property of their respective owners.

14.3 All content on this Site is for personal, non-commercial use only. You may download or copy materials for personal use only. You may not modify, distribute, transmit, reproduce, republish, display or sell any content from the Site without permission.

15. OBJECTIONABLE MATERIAL
You understand that by using the Site, you may encounter content that may be offensive or objectionable. You agree to use the Site at your sole risk, and Roopkala Heritage shall have no liability for such content.

16. INDEMNITY
You agree to defend, indemnify and hold harmless Roopkala Heritage, its employees, directors, agents and affiliates from and against any claims, liabilities, damages, costs and expenses arising out of your actions or inactions, breach of this agreement, violation of laws, or infringement of rights.

17. TERMINATION
This agreement remains effective unless terminated by you or Roopkala Heritage. You may terminate by discontinuing use of the Site. Roopkala Heritage may terminate without notice, deny you access, and such termination will not affect obligations related to prior orders.

18. LIMITATION OF LIABILITY AND DISCLAIMERS
18.1 The Site is provided on an “As Is” basis without warranties.
18.2 Roopkala Heritage is not responsible for errors, omissions, or technical issues on the Site, or for any indirect, incidental, special or consequential damages.18.3 Total liability of Roopkala Heritage is limited to the value of the product ordered by you.

19. SITE SECURITY
You must not:
Access data not intended for you.
Attempt to breach security.
Interfere with services or the Site.
Send spam or malicious code.
Violations may result in legal action.

20. BREACH AND CONSEQUENCES
Roopkala Heritage may:
Terminate user accounts;
Report illegal activity;
Recover damages;
Deny access to services.

21. VOLUNTARY TERMINATION
You may request termination by emailing us at [email address] with your reason for termination.

22. ENTIRE AGREEMENT
If any part of this agreement is deemed invalid, the remaining terms remain effective. This agreement supersedes prior communications.

23. SEVERABILITY
If any provision is invalid, the remainder remains enforceable.

24. ACCEPTING THE TERMS OF USE
By using the Site, you confirm that you have read, understood and accept these Terms and Conditions.